Updated Nov 2026

Privacy Policy

1. Introduction

Weisebot (“Weisebot,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of individuals who visit our website, use our products and services, communicate with us, or otherwise interact with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, as well as the rights and choices available to you regarding that information.

This Policy applies to our website, online platforms, applications, products, services, and other interactions that link to or reference this Policy, unless a separate privacy notice applies.

We handle personal information in accordance with applicable data protection and privacy laws. Depending on your location and our activities, these laws may include the European Union General Data Protection Regulation (EU GDPR), the United Kingdom General Data Protection Regulation (UK GDPR), applicable electronic communications and cookie rules, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), other applicable United States state privacy laws, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Brazil's General Data Protection Law (LGPD), China's Personal Information Protection Law (PIPL), and other applicable privacy and data protection requirements.

Please read this Policy carefully to understand our practices. Where required by law, we will provide additional notices or obtain your consent before engaging in particular processing activities.

2. Who We Are

The organization responsible for your personal information is:

Company name: Weisebot Co., Ltd.

Registered address: Floor 1, Building 1 and Floors 1-4, Building 2, No. 39, Keji Avenue, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Privacy contact: info@weisebot.com

Where applicable, Weisebot acts as the data controller or equivalent responsible entity for the personal information described in this Policy. In certain circumstances, we may process personal information on behalf of a customer or another organization as a data processor or service provider. In those circumstances, the relevant organization's privacy notice may also apply.

3. Personal Information We Collect

The personal information we collect depends on how you interact with Weisebot, the products or services you use, and the requirements of applicable law.

3.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

Identity and contact information: Name, business title, organization, email address, telephone number, and business address.

Account information: Username, account identifiers, authentication information, and account preferences.

Business and professional information: Employer, professional role, areas of interest, and information provided when communicating with our team.

Communications: Questions, inquiries, feedback, correspondence, and information submitted through contact forms or customer support channels.

Transaction information: Orders, subscriptions, invoices, payment status, and related transaction records, where applicable. Payment card details may be processed directly by authorized payment providers.

Event and registration information: Information submitted when registering for demonstrations, conferences, training, webinars, or other events.

Marketing preferences: Your communication preferences, subscription status, and consent records.

Please do not submit sensitive personal information through our website or ordinary communication channels unless the relevant service specifically requires it and appropriate safeguards are in place.

3.2 Information Collected Automatically

When you visit our website or use our online services, we may automatically collect certain technical and usage information, including:

IP address and approximate geographic location derived from it;

Browser type, operating system, device type, and language settings;

Pages viewed, referring websites, navigation patterns, and interaction data;

Access times, session information, diagnostic data, and server logs;

Cookie identifiers and similar online identifiers; and

Information concerning website performance, security events, and technical errors.

We use this information for purposes such as maintaining website functionality, analyzing performance, improving user experience, protecting our systems, and understanding how visitors interact with our services.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

3.3 Information from Other Sources

We may receive personal information from third parties where permitted by law, including:

Business partners, distributors, and authorized representatives;

Event organizers and professional networks;

Publicly available professional or business sources;

Service providers that support our operations;

Organizations that refer you to Weisebot; and other sources where you have authorized the disclosure or where another lawful basis applies.

We will use such information consistently with applicable law and, where required, provide information about its source and intended use.

3.4 Product, Application, and Device Information

If you use a Weisebot product, application, connected device, or technical platform, we may collect additional information necessary to provide and maintain that service.

Depending on the product and its actual functionality, this may include device identifiers, configuration settings, diagnostic logs, performance metrics, software versions, maintenance records, and technical usage information.

Any collection of operational, clinical, patient-related, or other sensitive information must be governed by the applicable product documentation, contractual arrangements, and supplementary privacy notices. We will not assume that information collected through a product is anonymous merely because direct identifiers have been removed.

4. How We Use Personal Information

We may use personal information for the following purposes:

4.1 Providing and Managing Services

To operate our website, provide requested products and services, manage accounts, respond to inquiries, process transactions, coordinate demonstrations, and fulfill contractual obligations.

4.2 Customer Support and Communications

To respond to questions, provide technical assistance, communicate service updates, address complaints, and maintain records of our interactions.

4.3 Business Development and Marketing

To provide information about our products, services, events, and developments that may be relevant to your professional interests.

Where required by law, we will obtain your consent before sending marketing communications. You may unsubscribe or opt out of marketing communications at any time using the method provided in the communication or by contacting us.

4.4 Website Analytics and Improvement

To understand how our website and services are used, evaluate performance, identify usability issues, improve content, and develop new features.

Where required, analytics cookies and comparable tracking technologies will be used only after the necessary consent has been obtained.

4.5 Security, Fraud Prevention, and System Integrity

To detect and investigate suspicious activities, prevent unauthorized access, protect users and our systems, maintain technical reliability, and enforce our security requirements.

4.6 Legal and Regulatory Compliance

To comply with applicable laws, regulations, lawful requests, recordkeeping obligations, and regulatory requirements; establish or defend legal claims; and protect our legal rights.

4.7 Other Permitted Purposes

We may use personal information for another purpose where it is compatible with the original purpose or where the law otherwise permits it. If a new purpose requires additional notice or consent, we will provide the necessary information and obtain consent where required.

We do not use personal information for purposes that are incompatible with applicable law or the commitments made in this Policy.

5. Legal Bases for Processing

Where the GDPR, UK GDPR, or another law requires a specific legal basis, we process personal information only when an appropriate legal basis applies.

Depending on the circumstances, these bases may include:

Performance of a contract: Processing necessary to enter into or perform a contract with you.

Legitimate interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Such interests may include maintaining website security, managing business relationships, and improving our services.

Consent: Processing based on your freely given, specific, informed, and unambiguous consent where required.

Legal obligation: Processing necessary to comply with applicable legal obligations.

Vital interests or public interest: Processing where permitted and necessary under applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Where we rely on legitimate interests, you may have the right to object to the processing, subject to applicable legal requirements.

The appropriate legal basis depends on the particular processing activity. We will provide additional information where required.

6. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and, where enabled, support analytics or marketing activities.

Cookies may be categorized as follows:

Strictly necessary cookies: Support essential functions, such as security, session management, and user-requested services.

Preference cookies: Remember choices such as language or display settings.

Analytics cookies: Help us understand website traffic and performance.

Marketing cookies: Support advertising measurement, campaign evaluation, or personalized marketing, where applicable.

Strictly necessary cookies may be used where permitted by law without consent. Non-essential cookies and similar technologies will be activated only after obtaining consent where required.

You can manage your preferences through our cookie consent interface and, where available, your browser settings. Withdrawing consent will not affect processing lawfully performed before withdrawal.

Browser-based blocking may affect some website functions. Deleting cookies does not necessarily erase personal information already held by us or third parties.

For more information about the cookies we use, their purposes, providers, and retention periods, please consult our [Cookie Policy] or cookie preference settings.

7. How We Share Personal Information

We may disclose personal information to the following categories of recipients when necessary and lawful.

7.1 Service Providers

We may share information with service providers supporting our operations, including website hosting providers, cloud infrastructure providers, IT support providers, analytics providers, communications platforms, payment processors, and customer relationship management systems.

These providers may process information on our behalf under appropriate contractual and security arrangements.

7.2 Business Partners and Distributors

Where relevant to our products or services, we may share necessary information with authorized distributors, business partners, and representatives to respond to inquiries, provide services, coordinate demonstrations, or manage business relationships.

7.3 Professional Advisers

We may disclose information to legal counsel, auditors, insurers, accountants, and other professional advisers where reasonably necessary.

7.4 Authorities and Legal Recipients

We may disclose personal information to courts, regulators, law enforcement authorities, or other recipients when required by law or when necessary to establish, exercise, or defend legal claims and protect rights, safety, and security.

7.5 Corporate Transactions

In connection with a proposed or completed merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be disclosed to relevant parties subject to appropriate confidentiality and legal safeguards.

7.6 Other Disclosures

We may disclose information in other circumstances where you have been informed and have provided consent where required, or where disclosure is otherwise permitted by applicable law.

We do not disclose personal information indiscriminately. The categories of recipients and the information disclosed depend on the relevant purpose and our actual business arrangements.

8. Sale, Sharing, and Targeted Advertising

Weisebot does not sell personal information in exchange for money unless expressly disclosed in an applicable notice.

Certain privacy laws define “sale,” “sharing,” or targeted advertising more broadly than an ordinary monetary transaction. For example, certain disclosures to advertising or analytics partners may fall within these definitions even when no money changes hands.

Our actual practices must be assessed under the laws applicable to our business. Where required, we will provide mechanisms that allow individuals to opt out of the sale or sharing of personal information, targeted advertising, or comparable activities.

Where applicable, we will honor recognized browser-based opt-out preference signals, including Global Privacy Control, to the extent required by law.

If we engage in activities that trigger a legal right to opt out, we will provide the appropriate notice and functional opt-out mechanism. If our practices change, we will update this Policy and related disclosures accordingly.

9. International Data Transfers

Weisebot may process or store personal information in countries other than the country in which it was collected, depending on the locations of our operations and service providers.

Where international transfers are subject to data protection restrictions, we will implement an appropriate transfer mechanism as required by applicable law. Depending on the circumstances, this may include:

An applicable adequacy decision or recognized equivalent;

Standard Contractual Clauses approved by the European Commission;

The UK International Data Transfer Agreement or UK Addendum, where applicable;

Other approved contractual safeguards or legally recognized transfer mechanisms; or

A specific statutory derogation where its conditions are satisfied.

Where required, we will assess the risks associated with the transfer and implement supplementary measures as appropriate.

You may contact us using the details in this Policy to request further information about relevant transfer safeguards, subject to applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer period is required or permitted by law.

Retention periods depend on the type of information and the purpose for which it is processed.

For example:

Account and contact information: Retained while the relevant relationship remains active and for a reasonable period afterward where necessary.

Business and transaction records: Retained for the periods required by applicable accounting, tax, contractual, or legal obligations.

Customer support records: Retained for a period appropriate to resolving inquiries, maintaining service quality, and addressing potential disputes.

Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant purpose, subject to limited suppression records.

Technical logs and security records: Retained for periods appropriate to security, diagnostics, and system administration.

Cookie data: Retained according to the lifespan of the relevant cookie and the applicable provider's retention practices.

When personal information is no longer required, we will delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements.

Where specific retention periods apply, we will provide them in a relevant supplementary notice or other appropriate disclosure.

11. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, and unauthorized access.

Depending on the nature of the information and the risks involved, these measures may include access controls, authentication safeguards, encryption, security monitoring, staff training, backup procedures, vendor assessments, and incident response processes.

We periodically review our safeguards and seek to improve them as appropriate.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Where a personal data breach triggers a notification obligation under applicable law, we will notify the relevant authorities and affected individuals within the applicable time limits.

12. Your Privacy Rights

Depending on your location, the applicable law, and the circumstances of the processing, you may have some or all of the following rights.

12.1 Access and Information

You may request confirmation of whether we process your personal information and obtain access to that information, together with relevant details about our processing.

12.2 Correction

You may request correction of inaccurate personal information or completion of incomplete information.

12.3 Deletion

You may request deletion of personal information where the applicable legal conditions are satisfied.

12.4 Restriction or Objection

You may request restriction of processing or object to certain processing activities, including processing based on legitimate interests, where the applicable law provides these rights.

12.5 Data Portability

Where applicable, you may request a copy of personal information you have provided to us in a structured, commonly used, machine-readable format or request its transfer to another organization.

12.6 Withdrawal of Consent

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

12.7 Marketing Choices

You may unsubscribe from marketing communications at any time. You may continue to receive transactional, security, or service-related communications that are necessary for our relationship with you.

12.8 Automated Decision-Making

Where applicable, you may have rights concerning decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on you.

We will provide information about such processing and applicable safeguards where required by law.

12.9 Additional Rights Under Local Laws

Depending on your jurisdiction, additional rights may include:

The right to know the categories and specific pieces of personal information collected;

The right to know the categories of sources, purposes, and recipients associated with that information;

The right to opt out of certain sales, sharing, targeted advertising, or profiling;

The right to limit certain uses or disclosures of sensitive personal information;

The right to obtain information about certain disclosures to third parties;

The right to request a review of certain decisions where required by law;

The right to file a complaint with a competent data protection authority; and

The right not to receive unlawful discriminatory treatment for exercising privacy rights.

These rights are subject to applicable conditions, exceptions, and limitations.

13. How to Exercise Your Rights

To submit a privacy request, contact us at:

Email: info@weisebot.com

Please describe your request and provide enough information for us to understand and process it.

We may need to verify your identity before fulfilling certain requests. Verification measures will be proportionate to the nature of the request and the sensitivity of the information involved.

Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate authorization and verification requirements.

We will respond within the time limits required by applicable law. Where legally permitted, we may extend a response period or decline a request in whole or in part when an applicable exception or limitation applies. If we decline a request, we will provide an explanation and information about any available appeal or complaint procedure where required.

You do not need to create an account solely to exercise a privacy right where applicable law prohibits us from requiring one.

Where an appeal mechanism is required, we will provide instructions for submitting an appeal and explain any further remedies available to you.

14. Additional Information for California Residents

This section applies to California residents to the extent Weisebot is subject to the CCPA/CPRA.

14.1 Categories of Personal Information

Depending on our actual activities, we may collect categories such as:

Identifiers and contact information;

Customer records and business contact information;

Commercial and transaction information;

Internet or other electronic network activity;

Professional or employment-related information;

Approximate geolocation derived from technical information; and

Other categories described in this Policy where applicable.

We will disclose the specific categories collected, their sources, purposes, and recipients as required by applicable law.

We do not intend to collect or use sensitive personal information beyond what is reasonably necessary and proportionate for disclosed purposes, except where permitted by law and appropriately disclosed.

14.2 California Privacy Rights

Subject to applicable law and exceptions, California residents may have the right to:

Know and access personal information collected about them;

Request deletion of personal information;

Request correction of inaccurate personal information;

Opt out of the sale or sharing of personal information;

Limit certain uses and disclosures of sensitive personal information;

Receive information about applicable categories of collection, use, and disclosure; and

Exercise their rights without unlawful discrimination.

Where required, Weisebot will provide the appropriate methods for submitting requests, including a mechanism for opting out of sale or sharing.

14.3 Financial Incentives

If we offer a financial incentive or price or service difference related to the collection, retention, or deletion of personal information, we will provide the notices and disclosures required by applicable law.

14.4 California Requests

California residents may submit requests using the contact information in Section 13 or any additional method specified in our California privacy notice.

15. Additional Information for European Economic Area and United Kingdom Residents

Where the EU GDPR or UK GDPR applies, we will provide the information required by applicable law concerning our identity, purposes of processing, legal bases, recipients, retention periods, international transfers, and individual rights.

Where required, you may also have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or the location of the alleged infringement.

For UK residents, the relevant supervisory authority is the Information Commissioner's Office (ICO). For individuals in the European Economic Area, the competent authority depends on the circumstances.

Where applicable, we will identify our EU or UK representative and Data Protection Officer in Section 2 or in an appropriate supplementary notice.

16. Additional Information for Residents of Other Jurisdictions

We aim to respect applicable privacy rights wherever we operate or provide services.

Depending on local law, residents of Canada, Brazil, China, and other jurisdictions may have rights concerning access, correction, deletion, withdrawal of consent, objections, complaints, and other matters.

Where required, we will provide additional information about local legal bases, consent requirements, cross-border transfers, sensitive information, data localization, representative arrangements, and complaint procedures.

Nothing in this Policy is intended to limit a right that cannot lawfully be restricted or waived under applicable law.

17. Children's Privacy

Our website and services are not intended for children under the age specified in our applicable service terms or local law, unless a particular service expressly states otherwise.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited. Where children's information is processed, we will apply the consent, transparency, parental authorization, and other safeguards required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

18. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Those third parties may have their own privacy policies and data practices. Weisebot is not responsible for the privacy practices of independent third-party services, except to the extent required by applicable law.

We encourage you to review the privacy policies of any external services before providing them with personal information.

19. Business and Professional Contacts

When we communicate with business representatives, distributors, suppliers, healthcare professionals, institutional customers, or other professional contacts, we may process professional contact information and related correspondence for legitimate business purposes.

Where required by law, we will provide appropriate privacy information and obtain consent for marketing or other processing activities when necessary.

If you provide personal information about another individual, you should ensure that you are authorized to do so and that the individual receives any privacy information required by applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, business operations, technology, legal requirements, or data protection practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Policy. Where required by law, we will provide additional notice or obtain consent before implementing material changes that require it.

We encourage you to review this Policy periodically to remain informed about how we handle personal information.

21. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, please contact:

Email: info@weisebot.com

We will review and respond to privacy inquiries in accordance with applicable law.

Thank you for trusting Weisebot with your information.

We are committed to handling personal information responsibly, transparently, and with respect for the rights of the individuals whose information we process.